Statement: Error: 0104:0000 – Game time exhausted
As there has been some confusion over the last few days with regards the error message 'error 0104:0000', we would like to take a moment to clarify the situation.
First of all the ‘account status: active’ does not mean that your subscription is active. It only tells you the status of your account and whether it is active or blocked. Please also note that the shown game time seen at the character selection screen is not correct. The correct game time can be found in the account management section of our website.
We have already received support tickets due to the fact that players thought they still had game time. Please keep in mind that the first day of subscription was the 4th of May for most players. With that being said the first month (including 2 free days) ended on the 6th of June.
At least this is the case for those players having 30 days free game time included with their initial purchase.
So please check again if that is the case. If so you need to buy new game time in order to play further. You can purchase new game time through the ‘manage subscription’ option in the account management or you can enter a code from a valid game time card. That’s up to you.
If you’re still having problems because you know you still have game time or you already redeemed new game time please contact our support using the subject ‘Error: 0104:0000’.
To contact support, please follow the steps outlined bellow:
1. Visit our support center here.
2. Login with your existing support account or create a new account here.
3. After login, please go to "Ask a Question" on the right side of the site.
4. Now you can submit a Support request.
5. Please ensure that you use the following as your subject. Do not add anything else: "Error: 0104:0000".
6. Choose TERA and your server you play on under "Product".
7. Under "Category" please chose Billing Support -> Subscription
8. Please describe your problem and enter your account email address.
Our support will get back to you as soon as possible. Please be patient. Don’t worry about your lost game time. Our support team will check it and re-credit according to each case.